How can I book an experience?
Here are the steps to book a place on a chosen experience:
1. Select a date
2. Select a number of participants
3. Select a time slot (if it is required)
4. Press "Book now" button
5. Log in or sign up (if you are not already logged in)
6. Go to cart
7. Add your contact details and check you booking details
8. Press "Pay now" button
9. Fill out the payment details and confirm the payment.
And here it is! After the payment we will send you a confirmation email with your booking details.
What else? Nothing special – just come to the booked experience and enjoy yourself!
Is it necessary to make a prepayment for a booking?
Yes, it is. As an agent between tourists and experience organizers we are doing our best to provide the most reliable and comfortable service for you and for the guides. So making an advance payment you can be sure that the slot is booked for you, and the experience organizers will be able to prepare for the activity.
What's the difference between "group" and "individual" experiences?
Booking an individual experience you can be sure that no other unknown participants are going to join your group.
Group experience supposes that you will enjoy the activity together with some other participants.
How many people are going to be in my group?
Different experiences can have different group sizes. You can check the group size on the experience page or in your booking confirmation email.
Where can I find the meeting point?
You can find an approximate place (district, metro station or a sight nearby) in the experience description on the certain experience page. And the exact meeting address will be sent to you in the confirmation email after the experience booking.
What if I have any special needs or limitations?
Some experiences can include activities limited for people with special needs connected to their state of health. If there is no special information in the experience description, but you are still not sure, please contact us and we will help you to check it.
What if I have any food limitations?
If an experience includes a degustation or some meal during it, please let us know about your food and drink special requirements.
Can I reschedule my booking?
Sure! Please contact us to change the date or the time for your booking. To make it easier and quicker please provide us with your booking number. You can find it in the confirmation email.
Please note, that all the changes can be done not less that 24 hours before the experience starts.
Can I add some participants to my booking?
Yes, of course! Please contact us to add new participants to your booked experience. To make it easier and quicker please provide us with your booking number. You can find it in the confirmation email.
Please note, that all the changes can be done not less that 24 hours before the experience starts.
Can I remove some participants from my booking?
Yes, no problem! Please contact us to remove some participants from your booked experience. To make it easier and quicker please provide us with your booking number. You can find it in the confirmation email.
Please note, that all the changes can be done not less that 24 hours before the experience starts.
There should still stay the minimum participant number required for the experience. You can find it in the experience description.
How can I cancel my booking?
In case your plan's been changed and you can't visit an experience, just let us know. We will cancel your booking and inform the experience organizer. To make it quicker we will ask you to send us your booking number. You can find it in the confirmation email.
Please note that according to our Cancellation Policy a booking can be canceled with a full refund not less than 24 hours before the experience starts.
What if the guide doesn't come?
We do our best to work with the most reliable and responsible experience organizers, so such a situation is an exceptional and quite unlikely accident. If that happens, please tell us about that and be sure, we will give you a full refund and take the most serious actions regarding the organizer.
What happens in case of cancellation by the activity provider?
It is a very rare situation and activity providers can cancel an activity in quite a limited number of exceptional cases. If they have to do so, you will be notified in advance and, of course, we will give you a full refund.
How do I get a refund?
The refund sum will be sent to the payment method you used for a booking within 5 business days after:
you cancel your booking according to our Cancellation Policy,
the cancellation on the organizer's side
* or the guide doesn't come to the meeting point due to a Force Majeure.
If you want to ask for a refund in any other cases, please contact us, describe the situation and provide us with your booking number. You can find it in the confirmation email.
Still need help?
In case the article doesn't cover any of your questions, feel free to reach out and be sure – we will do our best to help you to get the best experience with our platform and to enjoy remarkable activities during your trip!